Insurance

We strive to be the leading go-to systems integrator of the Salesforce/Salesforce Industries solution for the insurance industry by:

  • Bringing our expertise, tools and quality services to transform the industry into digital insurance leaders for the evolving risk marketplace
  • Driving transformative change throughout the insurance value chain and bringing insurance organizations into the advanced world of a gig economy, AI, and on-point customer service capabilities.

Areas of expertise

Property & Casualty

The speed and proliferation of product combined with the increase in competition for new and existing customers is rapidly changing the digital landscape of Property & Casualty Insurance.

Get Started

Life & Annuity

For the foreseeable future, interest rates are going to create significant pressure on the profitability of Life & Annuity carriers. Responding to these pressures requires quickly adapting new digital methods and technologies for accelerated underwriting, product introductions and customer acquisition.

Get Started

MGA

Significant growth is forecasted for the management and underwriting of carrier programs to quickly, effectively and profitably deliver products to customers. The cornerstone of this shift is the MGA, MGU and Wholesale companies. Customers require the streamlined buying and services experience that only a comprehensive digital platform can provide.

Get Started

Why Gerent for insurance?

Leadership

Extensive industry expertise with venerable, heavyweight insurance executive and practice leader.

Partner of choice

Trusted, go-to implementer of the Salesforce Industries Insurance Solution.

Track record

Proven track record in delivering Salesforce & Salesforce Industries into complex insurance environments including SMBs and major Fortune 500 companies.

Two-in-one

Agile, boutique, mid-sized firm with the expertise and capabilities of a large integrator.

Bring leverage & speed to insurance change

Targeted digitization of the distribution space

The advance low-code Salesforce Industries solution enables the introduction of transaction processing (Quote/Bind) earlier in the distribution chain, significantly increasing success.

Break-through solutions to accelerate advanced underwriting decisioning

Analytics and data is incorporated into the underwriting process to ensure decisions are based on proven automated models and human interaction.

Rapid deployment of insurance products that match the speed of change from IoT and Gig Economy

Effective coverage and strategic positioning for the continued revolution in emerging risk marketplaces, driven by the explosion of the IoT and Gig economy.

Seamless acquisition and service of customers that form a truly 360-degree capability

A single platform to capture and transact while servicing customers in a unified manner that allows alignment across the distribution systems and market.

How we can help

Meet Oliver

Senior Producer at a large brokerage / wholesale organization

“I drive revenue and clients to the business. I work with multiple parties to make sure that the right insurance solutions match the clients and agents needs. I make sure that the insurance carriers that are being chosen, provide exceptional products and coverages. I require interaction with all parties to place complex risk.”

How can technology help?

  • Provide a platform to manage prospect and customer data in one place.
  • Allows for transactions such as quoting, binding and issuing to work across the parties in a seamless manner, which frees up the producer’s time.
  • Provide insights through analytics on the drivers of successful conversion from quote to issue.
  • Provide management and executive analytics in a manner that is within the day-to-day process rather than additional effort and workload.

Meet Carl

Underwriter for a medium-sized insurance carrier

“I am where the rubber meets the road. My decisions each day affect prospects, customers and our company. So, a lot is riding on making sure I get these decisions right. To do that, I need to be able to focus on the risks that really require my expertise and allow the advance technology to handle the low-risk decisions without intervention. When I am involved, I need to have access to all the parties involved, all the information required and the specialized exceptions that each product or carrier will have, to ensure risks are properly covered for the right rate. Any deviations I make must be able to withstand the regulatory environment we work within.”

How can technology help?

  • Deliver automated underwriting solutions to ensure that only those risks that really require intervention are identified.
  • Integration of information such as video, pictures, voice and applications into one platform with the ability to navigate the information seamlessly.
  • Provide advanced analytical models aligned to the risk appetite, pricing and exposures for advance insurance policies.

Meet Michael

Claims Supervisor at a large Third Party Claims Administrator (TPA)

“The three things we can all count on in life is death, taxes and claims. I am so glad to be able to help people get back on track with their lives by resolving their claims in an efficient and effective manner. This means that I have to have access to all the customer and policy data to ensure the claim is covered. Then I have to be able to pull the various claim information together into one platform that helps me focus on the claims when there is a change in status or information. Finally, I have to be able to resolve the claim with proven historical information and advanced analytics that can help claimants understand the resolution that allows them to get back on their feet quickly.”

How can technology help?

  • Provide access to the customer information that is relevant to resolve claims quickly.
  • Help keep track of the arrival of new information or completion of additional reviews and route them automatically to key decisions makers.
  • Provide advanced analytical models to arrive at a proper settlement.

Donn Vucovich

Connect on LinkedIn

Insurance Practice Leader

Donn is a multidimensional business executive and trusted advisor to senior executives in the insurance industry, with 30 years of deep experience. Donn has always placed great importance in maintaining lasting partnerships with clients based on honesty, mutual respect and a relentless commitment to helping them overcome organizational / industry challenges. Donn has successfully led organizations through numerous transformations leveraging his ability to:

  • Develop and execute business, operational and technical strategies that expand organizational capability and maximize shareholder value.
  • Deliver hands-on leadership that aligns and engages disparate stakeholders in developing strategic visions, streamlining operations, and reversing negative trends.
  • Offer sharp financial acumen, industry expertise and an MBA from University of Chicago – Booth School of Business, to consistently drive outstanding results.

Kishan Ramineni

Connect on LinkedIn

Salesforce Industries Lead

Kishan is an accomplished, results-driven, techno-functional leader. He has 15 years of diverse IT experience in insurance, finance & health industries. He is a member of Salesforce Industries Industry Partners Masters Program and has achieved the Salesforce Industries Customer Endorsement Badge for the insurance industry. Kishan has successfully delivered Salesforce and Salesforce Industries solutions into complex insurance environments with his:

  • Extensive experience with enterprise application deployment architectures and environments.
  • Proficiency in architecting and designing end-to-end applications and solutions with technical, economic, and risk trade-offs.
  • Ability to support Sales/Account teams and Software Project Managers in the role of Program Architect during the proposal stage of business requirements capture and during the transition, build, and operate phases of solution/program implementation.

Our Point of View

Our Point of View

Technology Builds A New Bridge Between MGAs and P&C Carriers explores how technology innovation is helping carriers to reduce their expense ratios, why such technology is allowing MGAs to leverage their core strengths, and where the smart money sees double digit ROI.

Episode 30: Insurance Carriers: Here’s How To Successfully Implement A Digital Roadmap

What does customer service mean today? It means being proactive and reaching out to the customer. It means making it easy for the customer to do business with you. The insurance industry has not been a leader in adopting this kind of customer outreach platform. In fact, the industry has been a laggard. But that’s changing quickly, as more insurance-specific digital platforms become available and technology solutions providers guide insurance carriers along their digital pathway.

In this episode, we examine both the theory and the application of a digital roadmap for insurance carriers so they can put their customers first. Our guests include Donn Vucovich, Gerent’s Insurance practice lead and Robert Rudy, an industry veteran with hands-on experience in digital implementation and founder of Paradox Advisors, a company that offers technology guidance to the insurance industry.


August 17, 2021

Salesforce Empowers Life Insurance Giant to Exceed KPI Targets

Salesforce Empowers Life Insurance Giant to Exceed KPI Targets

Client Success Snapshot

Client Profile:

  • Overview: A Fortune 100 Life Insurance Company
  • Industry: Insurance (Life)
  • Team Size: 11,388
  • Annual Revenue: US$ 44.12 billion
  • Headquarters: New York, NY
  • Markets: Global

The Challenge

An insurer’s brokers and agents were unable to see a complete view of clients, resulting in poor sales calls and information getting lost. Brokers and prospects had to fill out an overwhelming amount of paperwork and manually enter information into the company’s legacy system. Furthermore, the insurer sought to empower its 12,000 agents by allowing them to sell insurance via mobile devices and tablets — an approach that required instant mobile access to client information.

Gerent's Approach

Gerent began by performing a data migration that would allow the life insurance giant to integrate its legacy infrastructure with Salesforce. We used Sales Cloud and OmniScript to ensure a seamless transfer of data for the transformation to be a success. To add, Gerent implemented automated responses tailored to individual customers, making brokers’ jobs easier and freeing up their time.

Key Outcomes

Rather than needing to go through multiple green screen systems to acquire client information, service representatives can now see a 360° view of each customer in one place. Further, with a central Salesforce database, multiple agents can now partner on a deal, something the company had struggled with. 

To add, the digital forms and documents Gerent implemented allow customers to complete forms faster and eliminate the need to enter data multiple times. As a result, the insurer bolstered the efficiency of its procedures and exceeded its KPI benchmarks across nearly every metric.

Client Success Story

A Fortune 100 life insurance company tasked Gerent with revamping its legacy platform. Brokers and agents were unable to see a complete view of clients, resulting in poor sales calls and information getting lost. Brokers and prospects had to fill out an overwhelming amount of paperwork and manually enter information into the company’s legacy system. 

Retaining talent had also become a challenge due to the cumbersome platform’s poor usability. What is more, onboarding new agents was challenging and time-consuming — creating a barrier to bringing new talent into the firm. The insurer sought to empower its 12,000 agents by allowing them to sell insurance via mobile devices and tablets — an approach that required instant mobile access to client information.


360° View of the Customer 

Gerent began by performing a data migration that would allow the life insurance giant to integrate its legacy infrastructure with Salesforce. We used Sales Cloud and OmniScript to ensure a seamless transfer of data for the transformation to be a success. Gerent then converted the company's printable forms into digital ones. After the transition, staff no longer needed to enter the same data twice. What is more, everyone within the organization could access information in one place. 

With a central Salesforce database, multiple agents can now partner on a deal. Previously, agents could not view a client’s record or see any changes a client made once a policy was sold — making it impossible for agents to form partnerships.

Additionally, agents had to go through a lengthy process to ensure the person calling about a particular issue was the legal policyholder. Now, agents can verify a caller’s right to the policy immediately. To add, OmniScript provides several automated responses tailored to the individual customer, making brokers’ jobs easier and freeing up their time.

Rather than having to go through multiple green screen systems to acquire client information, service representatives can now see a 360° view of each customer in one place. Consolidating the information onto the cloud means brokers can work from their mobile devices, outside of the office.  As a result, the insurer bolstered the efficiency of its procedures and exceeded its KPI benchmarks across nearly every metric.

‍‍Contact Gerent today to find out how we can help your business achieve its ideal future state!

Prominent Insurance Provider Slashes Time to Quote in Half with Salesforce

Prominent Insurance Provider Slashes Time to Quote in Half with Salesforce

Client Success Snapshot

Client Profile:

  • Overview: A prominent property and casualty insurance provider
  • Industry: Insurance P&C
  • Team Size: 45,000+
  • Annual Revenue: US$ 43.796 billion
  • Headquarters: Boston, MA
  • Markets: Global

The Challenge

A global insurer was looking to transform its entire quoting platform, as it had begun to fall behind in terms of time-to-quote and broker experience. The organization was trying to manage its insurance premium calculations through Excel spreadsheets. As the company’s client base grew, rules and conditions for insurance plans multiplied. Excel became an unwieldy tool to use — causing unacceptable quote delays and frustration throughout its broker network.

Gerent's Approach

Gerent began by consolidating the insurer’s products onto a single Salesforce system. Specifically, all products were set up on Vlocity’s configure, price, and quote platform. Gerent also leveraged OmniScript to guide users through various sales workflows and scenarios. In addition, calculation matrices were applied to provide insurance premiums more quickly. 


Key Outcomes

OmniScript instantly provided brokers the best insurance options and supplied them with the right questions to ask. Before, the quoting process took five to seven days; now, brokers can enter prospect data into Salesforce and generate a quote in just 15–30 minutes. This resulted in a dramatic increase in sales and allowed the insurer to retain top brokers.


Client Success Story

In 2018, a global insurer was looking to transform its entire quoting platform. While the insurer remained a dominant player in the industry, it began to fall behind in terms of time to quote and broker experience. The root of its problem stemmed from the fact that it was trying to manage its insurance premium calculations through Excel spreadsheets. As the company’s client base grew, rules and conditions for insurance plans multiplied. Excel became an unwieldy tool to use — causing unacceptable quote delays and frustration throughout the company’s broker network.

To solve this problem, the insurer decided to pursue a Salesforce implementation. The goal was to create a single platform that would allow both clients and brokers to enter data and receive a quote as fast as possible.


Vlocity and OmniScript Bolster Efficiency

Gerent began by consolidating the insurer’s products onto a single Salesforce system. Specifically, all products were set up on Vlocity’s configure, price, and quote platform. Vlocity allows the insurer to capture a wide range of information to be used for insurance rating procedures. Calculation matrices were applied to provide insurance premiums automatically and near-instantaneously. Quotes can now be generated directly in Salesforce, where they are available to clients, brokers, and insurance providers.

Gerent also leveraged OmniScript to guide users through various sales workflows and scenarios. OmniScript instantly provides brokers the best insurance options and supplies them with the right questions to ask.

Near-Instantaneous Quoting

Before the company migrated its quoting and sales platform to Salesforce, producing a quote was extremely time-consuming and laborious. An agent would gather information from a client, import it into an Excel sheet, and send the sheet to the insurer’s quoting office so they could begin the underwriting process. 

Before providing the final premium, underwriters had to look at each factor that goes into pricing and apply rules and calculations manually. The process used to take five to seven days; now, brokers can enter prospect data into Salesforce and generate a quote in just 15–30 minutes. This resulted in a dramatic increase in sales and allowed the insurer to retain the most talented brokers. 

‍‍Contact Gerent today to find out how we can help your business achieve its ideal future state!

Insurance Mammoth Overhauls its Service Offerings with Salesforce

Insurance Mammoth Overhauls its Service Offerings with Salesforce

Client Success Snapshot

Client Profile:

  • Overview: A prominent financial planning and life insurance provider
  • Industry: Insurance
  • Team Size: 49,600
  • Annual Revenue: US$ 43.34 Billion
  • Headquarters: New York, NY
  • Markets: Global

The Challenge

The insurer’s main goal was to modernize the user experience by bringing its disconnected systems and applications onto a single platform, with a user-friendly interface. Before its partnership with Gerent, the company had no way to integrate its legacy applications with its mainframe system. The lack of integration was a problem, since the company’s rating system was housed in its mainframe and had trouble communicating with pricing and quoting applications.

Gerent's Approach

Gerent implemented Salesforce’s Vlocity solution, allowing our client to consolidate 15 platforms into a single user experience. To ensure Vlocity worked with every mainframe integration, Gerent's team executed data integration and data wrapping procedures to integrate between 400 and 500 lines of payload. Next, we built the insurance provider’s new reporting experience on the Salesforce Configure, Price, and Quote (CPQ) platform. We also used Salesforce Product Objects and created attribute categories to set up the company’s various products.

Key Outcomes

Information — such as customer data, sales pipeline status, and insurance premium pricing structures —  became easy to locate in a single platform. The result was a dramatic increase in productivity and better broker retention.


Client Success Story

In 2019, a multinational finance and insurance mammoth approached Gerent about overhauling its legacy system. The insurer was looking to digitize and integrate its disparate data into a cohesive platform that would be easy for its employees to navigate. With operations in more than 80 countries and jurisdictions, the project was extensive. 

The company’s outdated legacy system required brokers to perform quoting using a green screen interface with many manual steps. The insurer’s main goal was to modernize the user experience by bringing its disconnected systems and applications onto a single platform with a modern user interface. The insurer knew that if it was able to do this, it could significantly increase the productivity of its team and increase the retention of top brokers.


Gerent’s Digitization Strategy

Initially, the company had no way to integrate its legacy applications with its mainframe system. The lack of integration was a problem, since the company’s rating system was housed in its mainframe and it had trouble communicating with pricing and quoting applications. To overcome this hurdle, Gerent implemented Salesforce’s Vlocity solution. We were able to consolidate 15 platforms into a single user experience.

Next, Gerent built the insurance provider’s new reporting experience on the Salesforce Configure, Price, and Quote (CPQ) platform. We also used Salesforce Product Objects and created attribute categories to set up the company’s various products. To ensure Vlocity worked with every mainframe integration, Gerent's team executed data integration and data wrapping procedures to integrate between 400 and 500 lines of payload. This data merge allowed the insurer to easily reach out to its mainframe system to collect a quote.

Boosting Productivity and Delighting Employees

After working with Gerent and implementing Salesforce, the insurance provider was able to consolidate its multiple green screen applications into a single user interface. All information — such as customer data, sales pipeline status, and insurance premium pricing structures —  is now easy to locate in one place. The result is a dramatic increase in productivity and better broker retention.

Contact Gerent today to find out how we can help your business achieve its ideal future state!

Case Studies

Latest Insights

Ready to reinvent the future?

Get Started