We are dedicated to helping our travel partners and customers focus on the safety of travellers, work with pandemic guidelines of the CDC and WHO, and develop a sound strategic plan to address the future of travel.
With over 40 years of collective experience and 40,000 hours of implementation, we have deep understanding of the Travel & Hospitality sector. We know what it takes to drive revenue and reduce costs, and we know the importance of staying up to date with new and current global requirements pertaining to COVID-19, GDPR, and PCI compliance.
We specialize in multiple areas of the Travel & Hospitality Industry including but not limited to Cruise Lines, Shore Tour Operators, Transportation such as limousines, buses, and trains, and Hotels & Lodges, including both retail and wholesale models.
Our expertise in the sector is enriched with a strong network of travel partners and a large user community that we leverage for research and development. We work with Senior Management in a number of organizations to ensure continuous visibility to top-level visions across travel markets.
Our DeepQuest solution is a one-stop-shop, low-cost, and easy implementation Salesforce-powered CRM solution designed to help SMBs in the Travel & Hospitality industry optimize their customer relationships and scale their business.Learn More
We’ve successfully deployed a wide range of Salesforce solutions for some of the largest players in the Travel & Hospitality industry, including but not limited to Norwegian Cruise Line, Alaskan Dream Cruises, Crystal Cruises, Lindblad Expeditions, & Florida Tours.
Use the best technology tools tor the sector to build customer journeys, drive brand awareness, and foster strong customer relationships.
Streamline operations and automate processes by enabling easy connectivity to external travel portals and booking engines that expand customer reach.
Run reports and dashboards leveraging Mulesoft, API builder, and Einstein.
Enable COVID-19 tracing and strengthen customer support with additional touch points.
Remain up to date on GDPR data protections, customer privacy acts, and PCI compliance.
Ketta Riley brings over 30 years of experience in the Travel & Hospitality industry. She spent a large part of her career driving growth and innovation in a wide range of roles at Norwegian Cruise Line and has an intimate understanding of the sector. She has tackled many challenges and changes in the industry for multiple decades and brings with her comprehensive, 360-degree expertise.Connect on LinkedIn
Catering to Guest Preferences in the Ever-changing Hotel Sector explores how hotels can continue to build customer loyalty, outline technological innovations the lodging sector has adopted and examine effective ways hotels can expand their reach to convert new audiences.
The hotel and lodging industry suffered enormously last year as a result of the pandemic. For the first time ever, over a billion room nights went unsold. Revenue per available room was just 48% and the industry barely turned a profit. For all intents and purposes, hotels were just as badly off as the financially crushed cruise lines. But whereas cruise ships spent all of 2020 in port, where many are still stuck, the hotel industry in the US began to recover in the summer of 2020 as Covid restrictions eased off – prematurely, as it turned out – in state after state and people jumped at the chance to get away.
In this episode, Ketta Riley, Gerent’s Senior VP of Travel and Hospitality Practice, joins us to provide her take on the hotel industry and what the future might look like. We’ll also talk with Michael Blake, Chief Technology Officer for the American Hotel and Lodging Association on the value of and the role that technology plays in the hotel industry today.
June 16, 2021
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