Quality

Our mission is to be the premier Salesforce-based EQMS and EHS implementation services provider.

What’s new?

Quality: The Key to Long Term Success

Quality is critical to a company’s success. Whether it’s the quality of products, services or internal practices, a company’s long term future rests on quality. So why is quality often perceived to be an obstacle?

In this White Paper from Gerent, we explore the reasons why quality processes are critical to most organizations. We also look at how those very processes can also create problems within companies. Finally, Gerent’s Senior Director of Enterprise Quality Management Systems explains how software-based technology solutions can streamline quality practices and eliminate the issues that give quality a bad rap.

Ahead of the Curve Podcast

Episode 12: Quality: With It You Win; Without It You Lose

Quality is critical to a company’s success. Whether it’s the quality of products, services or internal practices, a company’s long term future rests on quality. So why does quality get sand kicked in its face so often?

In this episode of Ahead of the Curve, we speak to Gerent’s Senior Director of Enterprise Quality Management Systems to learn why the pursuit of quality is viewed as an obstacle to doing business but is in fact essential and how technology can smooth the way forward.

You can count on us

Depth & Breadth of Experience

Gerent is a longstanding and trusted Salesforce consultation and implementation partner with over 12 years of experience helping companies reimagine their business in a digital age and delivering technology solutions that transform the customer experience.

Quality Domain Experts

Gerent’s Quality domain experts will deftly guide you in your software implementation. We’ve implemented hundreds of similar projects and have a developed process to align your business needs with software capabilities. Feedback and recommendations are provided based on industry best practices and experience.

Fast Time-to-Value

You’re investing in software solutions. Our team can maximize that investment by accelerating your time-to-value. We will take the lead in your project and ask challenging questions to ensure the highest-value opportunities have correct prioritization.

ComplianceQuest Experts

ComplianceQuest has selected Gerent to be its sole Salesforce consultation and implementation partner for all manufacturing-based EQMS solutions. Gerent’s expertise and depth of knowledge designing and implementing Salesforce technology solutions along with decades of experience in the manufacturing arena are a perfect fit for ComplianceQuest’s EQMS product.

LEARN MORE

Lance Johnson

Senior Director, EQMS & EHS Practice

Lance brings 20 years of experience in Life Sciences with primary focus on
using technology to accelerate business. He has consulted with over 200 companies on software implementation projects and has defined process improvement methodologies used in thousands of customer initiatives.
Lance directly led quality improvement initiatives and software implementation
for FDA’s Office of Regulatory Affairs.

HOW WE CAN HELP

Meet Roberta, VP of Operations at large enterprise

“My role is to ensure this company is both profitable and sustainable.  Due to previous mergers and acquisitions, we have multiple divisions using a hodgepodge of manual processes and disparate, unconnected electronic systems (like our aging premised-based ERP system).  Additionally, there are a number of initiatives I would like to prioritize to help the company align and be able to flourish, but getting “good” data to make sound business decisions is difficult at best - and getting buy-in or consensus from the multiple divisions is nearly impossible.”

How can technology help?

  • Implementing enterprise-class software can facilitate the adoption of corporate standardized solutions
  • Having data on a single platform enables rapid access to real-time reports and data, allowing for informed and confident data-driven business decisions
  • Trending report data also uncovers and highlights which operations are succeeding and which need for improvement
  • Reports and dashboards are sharable to the CEO and COO and can be viewed as needed

Meet Michael, Training Manager at medium-sized business

"I’m responsible for assigning and tracking the onboarding for all new employees as well as annual and ad-hoc training for all 500 existing employees. We are in an emerging industry and the standards and regulations seem to change or be updated frequently. We’re running lean - I have to track all training with spreadsheets and class rolls using pen and paper. When a new course is introduced, the initial assignment is easy: send an email to all 500 users. It’s the follow-up that’s problematic. Some complete assignments right away, some ignore them, others may be on vacation or leave… it’s a nightmare trying to make sure everyone stays current. Worst of all is having a problem with a finished good and having an investigation show that the operator wasn’t properly trained before beginning work."

How can technology help?

  • Automated training management can assign/reassign recurring trainings and track completion
  • Integrated systems can first check to verify operators are current on training before allowing work to commence
  • As companies grow, automated training management systems can assign appropriate training based on geography, division, job role, and so forth

Meet Connie, Quality Manager at small laboratory

“I wear a lot of hats, but most of my time lately is spent hosting customer audits, trying to maintain an internal audit schedule, and qualifying suppliers.  Each activity has specific challenges.  For customer audits, our various systems aren’t connected (or sufficient in some cases) so it’s difficult to show updated employee training records, demonstrate our equipment is properly calibrated, and that our tests were correctly run with raw data preserved.  Our internal audit schedule lately has been at the mercy of whenever we remember or have time to conduct an audit. And supplier qualification has fallen behind, especially with recent challenges and restrictions brought on by the global pandemic.”

How can technology help?

  • Modern integrated systems can ease the employee training burden and can monitor and track equipment maintenance and calibration. Electronic data capture can ensure the preservation of raw data and can enforce appropriate data retention policies.
  • Audit management software facilitates the creation of an audit schedule and can help with resource management and assignment
  • Cloud-based supplier management solutions can reduce the amount of in-person interaction required and can track and monitor approved suppliers and vendors

Meet Frank, Production Line Operator

“I’ve been on-the-job for 20+ years, so this isn’t my first rodeo.  I’m frustrated when management makes my job harder.  For example, insisting I have a paper copy of the procedure open as I actually perform it.  I’m also asked to fill in for other operators sometimes even though I haven’t been trained on their processes.  And it seems like if anything goes wrong, we launch into Kaizen mode - which just takes time away from us doing our actual jobs.”

How can technology help?

  • Electronic document management solutions can simplify the burden of maintaining correct versions of procedures
  • Electronic production records can help enforce processes and flag unexpected entries
  • Searchable, accessible knowledge articles can encourage employees toward self-help. Electronic systems can also promote employees to identify issues proactively instead of waiting for catastrophic failures  

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