Travel & Hospitality
Gerent strives to become the premier Travel & Hospitality industry partner for services implementation in the Salesforce ecosystem.
With unique experience among Salesforce consulting partners, particularly regarding cruise industry Salesforce implementations, coupled with a decade-plus of established trust by Salesforce’s own Professional Services team, Gerent will leverage its differentiated foundation to deliver unparalleled, results-based, Salesforce solution success within the Travel & Hospitality industry.
We are dedicated to helping our travel partners and customers focus on the safety of travellers, work with pandemic guidelines of the CDC and WHO, and develop a sound strategic plan to address the future of travel.
Ahead of the Curve Podcast
Episode 13: The State of Travel Today
An in-depth interview on the health of the cruise industry right now and the outlook for its future with Ketta Riley, SVP of Travel & Hospitality Practice at Gerent and Andy Stuart, CEO of Norwegian Cruise Line for more than 30 years. We discuss the role of the CDC, what cruise lines are doing to make their ships safe and how they’ll bring travelers back to cruising.
You can count on us
Depth of Experience
With over 40 years of collective experience and 40,000 hours of implementation, we have deep understanding of the Travel & Hospitality sector. We know what it takes to drive revenue and reduce costs, and we know the importance of staying up to date with new and current global requirements pertaining to COVID-19, GDPR, and PCI compliance.
Broad Areas of Focus
We specialize in multiple areas of the Travel & Hospitality Industry including but not limited to Cruise Lines, Shore Tour Operators, Transportation such as limousines, buses, and trains, and Hotels & Lodges, including both retail and wholesale models.
Knowledge & Expertise
Our expertise in the sector is enriched with a strong network of travel partners and a large user community that we leverage for research and development. We work with Senior Management in a number of organizations to ensure continuous visibility to top-level visions across travel markets.
Committed to Innovation
Our DeepQuest solution is a one-stop-shop, low-cost, and easy implementation Salesforce-powered CRM solution designed to help SMBs in the Travel & Hospitality industry optimize their customer relationships and scale their business.
We’ve successfully deployed a wide range of Salesforce solutions for some of the largest players in the Travel & Hospitality industry, including but not limited to Norwegian Cruise Line, Alaskan Dream Cruises, Crystal Cruises, Lindblad Expeditions, & Florida Tours.
SVP of Travel & Hospitality Practice
Ketta Riley brings over 30 years of experience in the Travel & Hospitality industry. She spent a large part of her career driving growth and innovation in a wide range of roles at Norwegian Cruise Line and has an intimate understanding of the sector. She has tackled many challenges and changes in the industry for multiple decades and brings with her comprehensive, 360-degree expertise.
Where we can help
Use the best technology tools for the sector to build customer journeys, drive brand awareness, and foster strong customer relationships.
Streamline operations and automate processes by enabling easy connectivity to external travel portals and booking engines that expand customer reach.