Episode 17: P&C Carriers and MGAs Create a New Digital Customer Experience

The Property and Casualty insurance industry is changing fast. Much of what is changing in the P&C space parallels the changes occurring in the life insurance field. There is a need to make internal systems from back end to front end align and function seamlessly while ensuring the best possible experience for the end user, whether that’s an MGA, an agent, or a consumer. At the same time, many P&C carriers are taking advantage of an explosion in data tailor-made for them.

In this episode, we’ll be talking to Sal Abano, Executive V.P., and Chief Technology Officer for two major insurers and someone with three decades in the P&C space as well as Kishan Ramineni, Gerent’s Salesforce Industries lead who has 15 years of knowledge and experience implementing technology solutions for insurers.

The Property and Casualty insurance industry is changing fast. Much of what is changing in the P&C space parallels the changes occurring in the life insurance field. There is a need to make internal systems from back end to front end align and function seamlessly while ensuring the best possible experience for the end user, whether that’s an MGA, an agent, or a consumer. At the same time, many P&C carriers are taking advantage of an explosion in data tailor-made for them.

In this episode, we’ll be talking to Sal Abano, Executive V.P., and Chief Technology Officer for two major insurers and someone with three decades in the P&C space as well as Kishan Ramineni, Gerent’s Salesforce Industries lead who has 15 years of knowledge and experience implementing technology solutions for insurers.

Topics covered during this episode include: 

04:25 – How new data tools are giving P&C underwriters more accurate ways to assess risk today

07:04 – A lack of software support for legacy technology is pushing P&C carriers to digital solutions

08:39 – Four key benefits from using Salesforce Insurance solutions for P&C carriers and MGAs

17:14 – Why digitalization supercharges the customer experience, crucial to insurers everywhere

Episode Guests:

Salvatore (Sal) Abano

Executive Vice President and Global Chief Information Officer, Lamb Insurance Services and Convelo Insurance Group

Sal Abano is a veteran corporate executive who has spent no less than 30 years in the P&C sector. Aside from being a skilled leader and team-builder, he has an invaluable ability to provide technologically-innovative strategic direction that furthers a company’s business priorities. 


Kishan Ramineni

Salesforce Industries Lead, Gerent

Kishan Ramineni has over 15 years of information technology experience, primarily in the health, insurance, finance, and pharmaceutical sectors. He is well-versed in architecting and designing end-to-end applications solutions with technical, economic, and risk trade-offs. Ramineni is a member of Vlocity (Salesforce Industries) Industry Partners Masters Program and has been widely endorsed by customers in the health and insurance industries.