Managed Services

We've got the
upkeep covered.

Let Gerent maintain, optimize, and evolve your solutions.

The path to a remarkable customer experience is ongoing. Once your solutions are set, there are also maintenance requirements, updates, and expansions down the road. Fortunately, Gerent makes administration and management simple with cost-effective, scalable solutions. See how our team tackles hefty administrative requirements, maintaining your infrastructure, adding new features and capabilities, and accelerating your business for success now and in the future.  

What does Managed Services do?

Best Practices Consultation

Make the most of your technology. Our team keeps a pulse on your current infrastructure, requirements, and goals—so we can advise on best practices and exciting digital opportunities for your organization.

Adoption Enablement

Stay ready with an end-to-end user adoption action plan. With initial training and onboarding, continued on-demand technical support, and rewards for top Salesforce users, you’re always one step ahead.

Continuous Improvement

Optimization is everything. That’s why we work in lockstep with your team to troubleshoot your technology, eliminate any weaknesses, make improvements, and capitalize on opportunities for growth and innovation.

Ongoing Admin Support

We have your back. Keep your Salesforce Org and your impact strong with immediate technical support. By reaching out to our team, you can prevent minor issues from becoming significant problems.

Our Expertise

Case Management

JIRA Backlog

Best Practices

Admin Support

Data Optimization &
Hygiene

Automation & Coding
Requirements

Why Gerent Managed Services?

Partnership & Collaboration

We partner with your team to bring your business goals to life.

Focus on the Future

We nurture your vision and use a backlog to build your future projects.

Education

We make sure we’re all on the same page with training and education along the way.

Flexibility & Value

We work with you to create an approach that best meets your unique needs.

Salesforce Expertise

We know Salesforce inside and out, and have you covered across the platform:

  • Experience Cloud/Community
  • Sales Cloud
  • Service Cloud
  • CPQ
  • Field Service Lightning
  • Pardot
  • Maps, and more

Get Started

Get Started

Standard Managed Services

Tier 1

  • Designated Resource
  • Weekly touchpoints
  • Proactive guidance and best practices
  • Case management
  • Additional activities
  • Set number of months

Tier 2

Enjoy all the benefits of Tier 1, as well as supplemental support to take your business even further.

Ad-hoc Cases Managed Services

  • Set number of hours; used as needed
  • Access Customer Services Portal
  • Request assistance using our Community
  • Monitor queue and assign the case
  • Triage and Respond
  • Provide estimated timing, level of effort and resources required
  • Complete simple request within defined duration
  • Budget Reporting

Flexible Managed Services

  • Customize your Managed Services
  • Add additional Managed Services activities
  • Designate team of resources
  • Reduce activities based on your resources, scope and/or amount of assistance required

Book a Health Check

Give your Salesforce org a health check. We’ll identify any barriers that may be hindering optimal results. We’ll help you discover possible opportunities and provide you with a practical strategy for unlocking even more business value. We’ll identify gaps and inconsistencies, learn more about your data quality, and dive into potential enhancements to your existing technology.

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Ready to reinvent the future?

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